Unify voice, digital channels, and analytics for high-performance customer engagement
Dialserv is a proprietary cloud contact center platform developed by Mindserv Analytics. Built on advanced AI capabilities and modern cloud technologies, Dialserv is designed to give enterprises, call centers, and collection teams a powerful advantage in customer communication. It simplifies the management of inbound, outbound, and blended communication workflows from routine calling to complex collection processes.
Advanced AI capabilities and modern cloud technologies for superior customer communication
Advanced AI algorithms automate tasks, reduce agent effort, and enhance campaign performance while saving operational costs.
Extremely flexible architecture that supports rapid expansion with minimal turnaround time, maintaining performance even under heavy call loads.
Cloud architecture delivers high uptime, smart failover, and seamless recovery—ensuring uninterrupted operations with enterprise-grade security.
Comprehensive reporting, detailed analytics, and KPI dashboards offering insights to optimize performance and drive better decisions.
Integrates effortlessly with CRMs, payment gateways, ERP systems, and third-party solutions, unifying all workflows under one platform.
Secure and simple solution for remote agents to log in and operate with full functionality and centralized admin control.
Integrates all major communication channels into a single, unified interface
Advanced tools and intelligent capabilities to streamline workflows and maximize efficiency
Advanced feature that automates outbound calls, drastically reducing agent idle time by connecting agents only when a live contact answers.
Supports Power and Preview dialing for different campaign strategies and requirements.
Intelligently routes incoming interactions based on skill set, availability, customer category, or priority.
Multilingual IVR systems for automating responses, gathering feedback, and efficient call routing.
Call Waiting, Call Back Request, Priority Call, Precall Music, Live Call Transfer, Call Mute, Call Park capabilities.
Process-driven disposition system with customizable options for accurate call outcome tracking.
Instant visibility into calls & agent performance with comprehensive real-time status updates.
Comprehensive, real-time, and customizable reports for data-driven decision-making and campaign optimization.
Drive meaningful customer interactions with secure, scalable communication solutions tailored to every channel and every stage of the customer journey.
One platform for all communication channels
Integrates with all leading CRMs
Enabling enterprise-grade security for businesses
Expand your business at ease on a smart technology platform without any limitations
Customized solutions with quick deployment on cloud
Always available for 24x7 support to serve businesses better
A scalable, secure contact centre suite that unifies voice, digital channels, and analytics for high-performance customer engagement for all your communications needs.
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Real feedback from businesses using our cloud contact centre solutions
"Dialserv's predictive dialer reduced our agent idle time by 70%. Campaign efficiency improved dramatically."
"The omnichannel integration allowed us to handle customer queries across all platforms from one dashboard."
"Real-time analytics helped us optimize our call center operations and improve customer satisfaction scores."
"Work From Home module was a game-changer during the pandemic. Our agents could work seamlessly from anywhere."
"Integration with our existing CRM was seamless. The unified view of customer interactions transformed our support."
"The AI-powered features helped automate routine tasks, allowing our agents to focus on complex customer issues."
"Scalability was impressive. We could easily expand during peak seasons without any performance issues."
"24/7 support and reliable uptime ensured our contact centre operations never faced any disruptions."
We are hiring for multiple roles across our growing teams. If you’re driven by innovation and thrive in a collaborative, fast-paced environment, we’d love to hear from you.
Transform your customer support with secure, scalable, AI-powered cloud contact centre built for modern enterprises.
Discover how our cloud contact centre solutions can transform customer experiences.
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